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Returns & Exchanges
What if there is a problem with my order?
You may contact us several ways using the instructions found here:
Contact Page
“No Hassle” Return Policy
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.
How To Make A Return
It all begins with your MusicMann Studios LLC Sales Engineer. Call to arrange for an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please).
To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:
- Item must include include a return authorization (RA) number
- Item must be in like-new condition
- Item must be in the complete original packaging
- All accessories that were originally included must be returned
- All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition
- Double-box the product before shipping
- Use standard packing tape — no duct tape
- Do not write on the original box
- Affix shipping label with RA number
Return your item to:
MusicMann Studios LLC
3070 S Chase Ave
Suite 420
Milwaukee, WI 53207
Items NOT eligible for returns
Not every item is able to be returned. This includes the following list but is not limited to:
- software
- Prism Sound products
- used items
- special orders
- items over 50 lbs
Items will be inspected upon receipt and a restocking fee may be assessed. Contact your sales person for clear details with your order.
Shenanigans
We offer free shipping on qualifying orders as well as a ‘local pickup’ option. If you place an order and select the local pickup shipping option but instead expect free shipping, your order will be refunded less a $15 or 5% credit card processing fee (whichever is greater).
