We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.
It all begins with your MusicMann Studios LLC Sales Engineer. Call to arrange for an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please).
To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:
Return your item to:
MusicMann Studios LLC
3070 S Chase Ave
Milwaukee, WI 53207
Not every item is able to be returned. This includes the following list but is not limited to:
Items will be inspected upon receipt and a restocking fee may be assessed. Contact your sales person for clear details with your order.
We offer free shipping on qualifying orders as well as a ‘local pickup’ option. If you place an order and select the local pickup shipping option but instead expect free shipping, your order will be refunded less a $15 or 5% credit card processing fee (whichever is greater).